Business intelligence (BI) was often used over 20 years ago and now Artificial Intelligence (AI) is what we hear most. However, both BI and AI are a must if organizations are to achieve their business goals. BI allows organizations to improve the quality of data/information it collects, while AI takes the quality data/information and improves decision making by automatically emulating or modelling human behaviors and thought processes. They are complementary and both programs coexist to bring value to an organization.
Business Intelligence (BI) through the application of Artificial Intelligence (AI) and Machine Learning (ML) technologies enable organizations to smartly measure and report key performance indicators (KPI), facilitate data/information driven intelligent decisions, and allow organizations to predict or develop robust and flexible operational plans within a constantly changing operational landscape.